01 / Identity↗
Identity & Single Sign-On
Microsoft Entra ID architecture, conditional access design, lifecycle automation, federation, and access reviews — built for audits and humans alike.
Ruuma Tech runs enterprise IT operations on Microsoft Entra ID Governance — automated lifecycle, access packages, and Privileged Identity Management built in by default. Lenovo and HPE hardware delivered zero-touch through Intune Autopilot. The outcome: tighter security, lower spend, eliminated license waste, and consolidated estates. New York–based. Senior-led from kickoff to handover.
Ruuma is a specialist firm, not a generalist consultancy. Every engagement is led by senior practitioners who have built and operated these systems in production.
Microsoft Entra ID architecture, conditional access design, lifecycle automation, federation, and access reviews — built for audits and humans alike.
Entitlement management, access packages, separation-of-duties controls, and recurring access reviews — identity treated as a governed business process.
Service catalog design, incident and change workflows, request automation, and operational maturity — from process design to platform configuration.
Cross-platform API integrations, middleware, and identity-aware data flows. We connect the systems your operations actually run on.
Onboarding, offboarding, ticket triage, provisioning, reporting. Repeatable work moved out of inboxes and into resilient pipelines.
Microsoft 365 and Azure license rationalization, SKU optimization, true-up readiness, and ongoing entitlement hygiene. Spend you can defend.
End-to-end hardware lifecycle. Lenovo ThinkPad laptops, ThinkCentre workstations, and HPE enterprise servers — sourced through our Synnex and Ingram Micro channels with standardized configurations and warranty management.
Enterprise networking designed, deployed, and operated. Cisco Meraki for cloud-managed branch and wireless, Cisco Catalyst for enterprise core switching and routing — tuned for hybrid offices and distributed sites.
Fully managed service desk on ServiceNow. Incident triage, request fulfillment, change coordination, and end-user support — operated by our senior team against agreed SLAs, with full visibility into your tenant.
A simple, repeated cadence. We do not make IT operations more complicated than they are — we make them more reliable, more measurable, and easier to defend.
Two weeks. We map your identity model, ITSM workflows, license posture, and integration surface, then surface the highest-leverage interventions.
A written, defendable target state. Decisions documented. Trade-offs explicit. Your team challenges it before we ship a line of code.
We implement directly in your tenant. Configuration as code where it matters. Runbooks where it doesn't. Iterating against agreed milestones.
Documentation, training, and a 90-day operational guarantee. Optional managed retainer for ongoing maintenance and continued optimization.
"We engineered out $412K in annual M365 over-licensing and rebuilt the access review process — in under ninety days."FORTUNE 500 / FINANCIAL SERVICES
Ruuma maintains partner relationships and procurement channels with the platforms our clients run on — and the distributors who move them.
Every system we design and operate is engineered to support our clients' compliance posture from day one. Access reviews, audit trails, separation of duties, and evidence collection — built in by default, not bolted on.
Ruuma Tech was founded in 2023 in New York City to do one thing well: the quiet engineering behind enterprise IT that actually works. We deliberately stay senior-only — no leverage model, no pyramid, no offshore handoffs. You hire the people who do the work, and you keep working with them.
We work with mid-market and enterprise clients across financial services, healthcare, professional services, and the public sector. Most engagements begin with a focused operational audit and grow from there.
Whether it's an Entra rollout, an ITSM overhaul, or a licensing bill that no longer makes sense — we are happy to take a first look at no cost.